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Progress: Forgotten password > Confirmation

Online Services
Ratonga ā - Ipurangi

Forgotten password reset

This service is only available to customers who have activated their account.

If you have not activated your account via an IR staff member (individual customers only) or haven't received your first time password letter and you registered more than two weeks ago, please contact us.

If you have forgotten your password, please enter your User ID and IRD Number in the fields below (you will have supplied this when you first registered).

We will email you a new password if your details are correct. This email will be sent to the email address you supplied when you first registered.


If you continue to have problems please contact us on 0800 227 770

If you are calling from overseas phone 64 4 890 2120